About TeleMed

Here’s a complete breakdown of everything you need to know about TeleMed, especially in the context of using it as a healthcare professional or patient through platforms like MyTeleMed.

What is TeleMed?

TeleMed is a healthcare technology service that provides remote communication solutions for healthcare providers.

It enables doctors, nurses, and staff to securely interact with patients using phone, video, text, and app-based communication tools—while remaining compliant with healthcare regulations like HIPAA.

Think of it as a virtual extension of your medical office that helps ensure availability, communication, and care continuity, especially outside of traditional clinic hours.

TeleMed Key Features

1. 24/7 Medical Answering Service

• Live agents handle patient calls when your office is closed or unavailable.
• Agents follow your protocols and escalate urgent matters per your instructions.

2. Secure Messaging

• Send and receive HIPAA-compliant messages through apps, email, or text.
• Message routing can be configured based on time, location, or personnel.

3. On-Call Scheduling

• Manage and update your on-call schedules in real time.
• Ensures that the right provider is contacted every time.

4. Mobile App (MyTeleMed)

• Access messages, call logs, and schedules on the go.
• Supports Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for added security.

5. Emergency Call Escalation

• Prioritizes urgent calls and notifies providers quickly via text, call, or push notification.

6. Customizable Protocols

• Define workflows for after-hours calls, message routing, urgent alerts, and more.

Security & Compliance

TeleMed is built to handle Protected Health Information (PHI) securely:

• HIPAA-compliant platform
• Data encryption in transit and at rest
• SSO and MFA to safeguard accounts
• Role-based access control to limit data exposure
• Audit logs and alerts to track suspicious activity

Who Uses TeleMed?

• Hospitals & Clinics
• Private Practices
• Mental Health Professionals
• Home Healthcare Providers
• Urgent Care Facilities

Whether it’s a solo practitioner or a large healthcare system, TeleMed scales to fit your needs.

Why TeleMed is Important

• Patient care continuity outside business hours
• Reduces administrative burden on front-desk staff
• Improves patient satisfaction
• Keeps communications secure and compliant
• Supports flexible, modern healthcare delivery

Using TeleMed: Platforms & Access

1. Web Portal

• Log in to MyTeleMed from a browser to manage messages, schedules, and account settings.

2. Mobile App (MyTeleMed)

• MyTeleMed Mobile App is available for iOS and Android.
• Ideal for quick access on the go.

3. Single Sign-On (SSO)

• Log in using your organization’s credentials for seamless, secure access.

How to Sign in to MyTeleMed with Single Sign-On (SSO)

1. Go to the MyTeleMed login page.
2. Click “Sign in with SSO” or similar.
3. Enter your company email/domain.
4. You’ll be redirected to your organization’s login page.
5. Authenticate (password, biometrics, MFA).
6. You’ll be securely redirected back into MyTeleMed.

How to Contact TeleMed

Contacting TeleMed ensures you can continue providing or receiving care without interruption, maintain compliance with healthcare regulations, and keep your account secure.

• Phone: Call support (typically 24/7 for providers).
• Email: Send inquiries to support@mytelemed.com.
• Support Portal: Log in to submit a ticket or browse FAQs.
• In-App Help: Some apps offer live chat or support widgets.
• Internal Support: Larger organizations may require going through your IT or admin team.