How to Contact TeleMed

Getting in touch with TeleMed ensures you can continue providing or receiving care without interruption, maintain compliance with healthcare regulations, and keep your account secure.

Importance of Contacting TeleMed Support

Contacting TeleMed support is crucial when you need assistance with:

Technical issues (e.g., login problems, SSO errors, app crashes)
Account or access problems
Scheduling and communication concerns
Billing or compliance-related questions
Training and onboarding support

How to Contact TeleMed

There are several ways to contact TeleMed support, depending on your needs:

1. Phone Support

New Customers

TeleMed Sales Department is available from 8 AM to 6 PM EST, Monday – Saturday. Call Sales: 1-855-224-6874.

2. Email Support

Please send an email to the official support address (e.g., support@mytelemed.com) with a clear description of the issue, your contact info, and, if possible, screenshots.
Ideal for non-urgent matters or documentation purposes.

3. Support Portal / Help Desk

Log in to the MyTeleMed web portal and click on “Support” or “Help” to open a ticket.
Track ticket status, submit new requests, or view FAQs.

4. Live Chat (If Available)

Some versions of MyTeleMed may offer a live chat feature directly within the app or website for quick assistance.

5. Contact Through Your Organization

If you’re using MyTeleMed through your hospital or clinic, you may be required to contact your internal IT or TeleMed liaison who manages external vendor communication.

Tips for Effective Support Contact

Have your username/email, organization name, and any error messages/screenshots ready.
Clearly describe the issue, what you were doing when it happened, and any steps you’ve already tried.
Indicate the urgency level if the issue is impacting patient care.