Download the MyTeleMed Mobile App
The MyTeleMed mobile app allows doctors to securely manage their critical medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI). Get your office HIPAA compliant and increase efficiency with powerful Mobile Apps using our Medical Answering Service portal.
How the MyTeleMed Mobile App Works
Patients call your dedicated number that reaches the TeleMed answering service, which is always available. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and email.
Doctors who use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and callback information.
Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call. For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set.
If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
MyTeleMed Mobile App Features and Benefits
HIPAA-compliant medical messaging app
The MyTeleMed Mobile app is our HIPAA-compliant mobile messaging app that receives complete text messages from the answering service or directly from your office via the MyTeleMed Practice Web Portal. Manage your patient and medical office communications with your iPhone, Android, or Blackberry.
Here’s something to consider…
Mobile phone and alphanumeric pager loss and theft are the leading causes of HIPAA breaches for healthcare providers. Text messages containing PHI that reside on these devices can easily fall into the wrong hands via loss, theft, or a security breach on the wireless carrier’s network.
In addition to unquestionable HIPAA compliance, some of the MyTeleMed app’s benefits include:
- Messages reside on a web-based server, accessed by your phone with distinct user name and password protection. Text messages reside on your phone- Mobile theft is a leading cause of HIPAA breaches.
- Complete Documentation From Message Origination To Call Back.
- Custom escalation based on message read or callback events.
- Make and save comments on the messages.
- Customize your new message alert modes, including badge notification of new, unread messages.
- Your Office Number Shows On The Caller ID when making the call back. Don’t worry about hiding your mobile number again.
- Access Customer Service 24/7 with a simple link from within the app.
How to Download the MyTeleMed Mobile App
To download the MyTeleMed mobile app, follow the instructions corresponding to your device:
For iOS Devices (iPhone):
- Open the App Store on your iPhone.
- Search for “MyTeleMed.”
- Locate the app developed by CareXM, LLC.
- Tap “Get” to download and install the app.
Alternatively, you can access the app directly via this link:
For Android Devices:
- Open the Google Play Store on your Android device.
- Search for “MyTeleMed.”
- Locate the app developed by CareXM Mobile App Developer.
- Tap “Install” to download and install the app.
Alternatively, you can access the app directly via this link:
Please note that the MyTeleMed app is designed for healthcare professionals to securely manage medical messages in compliance with HIPAA regulations. Ensure you have the necessary credentials provided by TeleMed or your organization’s MyTeleMed administrator to log in and use the app effectively.